Refund and Returns Policy

Thank you for shopping with Memehair. We strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help with a clear and simple refund and returns process.

Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of receipt.
• Non-Returnable Items: Certain items cannot be returned, including:
  • Custom-made or personalized wigs and hairpieces.
  • Clearance or final sale items.
  • Opened or used accessories, such as adhesives or brushes, for hygiene reasons.

Process:

1. Contact Us: Reach out to our customer service team at [email protected] with your order number and reason for the return.
2. Approval: Once your return is approved, you will receive a return authorization number and instructions on how to ship the item back to us.
3. Shipping: You are responsible for the shipping costs of returning your item. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds

• Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
• Approval: If your return is approved, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear on your account, depending on your bank or card issuer.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that are not in their original condition or missing parts).

Exchanges If you need to exchange your item for a different size, color, or style, please contact us within 30 days of receipt. Exchanges are subject to stock availability. Once we receive the returned item, we will process your exchange.

Damaged or Defective Items If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or refund, including any shipping costs, at no additional charge to you.

Cancellations If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled before they are shipped. If the order has already been dispatched, you will need to follow the return process outlined above.

Contact Us For any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer service team:

• Email: [email protected]

We value your trust and strive to provide a hassle-free shopping experience. Thank you for choosing Memehair.